Get the right help for your issue.
Submit an issue with its business impact or contact the team to confirm available support coverage.
Support hours and coverage.
Support hours, response targets, escalation arrangements and any 24/7 coverage are defined by your service agreement. This website does not promise round-the-clock staffing or a guaranteed response time.
If you do not have a support agreement, call or email the team to confirm availability and the scope of assistance.
Urgent issues and escalation.
For a major outage, suspected security incident or an issue requiring escalation, call +20 10 2006 4224. State the affected service, business impact and your existing request reference if available.
Email info@ultimateut.com for follow-up. The website form and guided assistant are not monitored emergency channels.
What to include.
Describe the affected system, when the issue started, how many users or locations are affected and what you have tried. Choose the impact level that matches your situation.
Do not submit passwords, recovery codes, payment details or confidential records. The team can agree a secure channel if diagnostic information is needed.
After you submit.
A saved request receives a reference and a private tracking key. Copy both before closing the confirmation. Keep the key private and use Track request on the home page to view the status.
No automatic email confirmation is currently sent. A submitted request is a record for review, not a confirmed appointment or response-time commitment.
Prepare your support request.
Use the form to record your issue and its business impact.